It is my desire to make certain my clients are satisfied with their purchase and know what to expect during the entire design and production process of their project.
The following document is offered to clarify our terms of working together. Purchase of a graphic design, web design or other design project from Think Visually Design infers agreement to the contents of this page. Consequently, the following terms and conditions apply to all products, packages and services provided by Think Visually Design Studio.
All work is carried out by Think Visually Design on the understanding that the client has agreed to these terms and conditions.
Work Hours & Schedule
My current schedule is Monday through Friday, 9am to 6pm, EST. Think Visually Design Studio is closed on weekends and all major U.S. holidays Any agreement for work to be completed by Think Visually Design assumes that the work will be done within the standard work week as described.
Timelines to complete a project will vary by project. Think Visually Design strives to meet realistic deadlines set and agreed upon through clear communication with the Client. Any agreement for work to be completed will be done within a reasonable, non-rush schedule. This schedule is determined on a project-by-project basis, based on the the type of project to be completed, and the number and type of projects already on my calendar.
Projects are placed on my work calendar on a first-come, first-served based, and not until the required signed contract, payment or deposit, and agreed upon resources or information are delivered toThink Visually Design.
Think Visually Design is a self-employed independent contractor, working on potentially many projects for various Clients at any given time. Consequently,Think Visually Design can not work on a Client’s project at a specific time or for a specific schedule, unless this schedule has been outlined in the written contract.
“Rush jobs” and late or weekend hours incurred to accommodate additional compressed deadlines will be negotiated separately and are subject to additional fees.
All fees and dollar amounts quoted on this website, social media networks, newsletters and contracts/quotes are in U.S. dollars.
Think Visually Design Studio does not accept checks. All payments are handled through PayPal, or through a previously agreed upon electronic funds transfer.
Unless otherwise stated on the written contract, before work can begin on any project, a 50% deposit of the quoted fee is due immediately after the Client signs the written quote/contract. The remaining 50% is due before the final work can be released and delivered to the Client.
Cancellation of Work
The Client, at their discretion, may choose to cancel or request that work cease on a project. In such an instance, all time spent on the project by Techie Muse will immediately become due and payable in full.
Due to the creative nature of the Services and Products offered, payment is not only for the agreed upon Products and/or Services, but also for the time, talent, experience and design abilities ofThink Visually Design. Consequently, all sales are final and any payment(s) made by the Client is non-refundable byThink Visually Design.
If Products and/or Services delivered to the Client byThink Visually Design does not meet with the Client’s satisfaction, refunds or exchanges cannot be made. However,Think Visually Design agrees to make every reasonable effort to make certain the Client is satisfied with purchase.
Copyright of all work is retained by Think Visually Design including copy, concepts, ideas, proofs and illustrations (unless specifically released in writing) until after all invoices have been settled and paid in full by the Client.
If multiple design concepts or proofs are submitted to the Client, only one concept is deemed to be given by Think Visually Design as fulfilling the contract. All other designs, concepts, illustrations, copy, ideas and proofs remain the property of Think Visually Design, unless otherwise agreed upon in writing.
The Client represents to Think Visually Design and unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to Think Visually Design for inclusion in the Client’s project are owned by the Client, or that the Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend Think Visually Design from any claim or suit arising from the use of such elements furnished by the Client.
It is the responsibility of the Client to make certain these terms and conditions of service have been read and understood and that the Client complies with said terms and conditions before completing their purchase with Think Visually Design. If you have any questions regarding these terms and conditions, please contact me.
After the initial consultation via SKYPE, to protect the interests of both the Client and Think Visually Design, and avoid any potential miscommunication, Think Visually Design asks that all contact be carried out via email. If this is impossible due to the complexity or nature of the communication, then immediately after the phone call, a summary of the conversation will be provided by Think Visually Design to the Client, via email. In this way, a written record of all conversations is preserved.
Unless otherwise indicated on a specific service or package description found on this website, the fees for any service or product provided by Think Visually Design will be set out in a written quote or contract that is provided to the customer. Once delivered, this written quote and contract is valid for 30 days.
A copy of the written quote/contract will be provided to the Client, who must sign, date and return the contract to Think Visually Design before work or their project can commence. Doing so indicates the acceptance of the written quote by the Client and the Terms and Conditions outlined on this page.
At the time the Client signs the written quote/contract, a non-refundable deposit of 50% of the quoted fee is due immediately. Work on the project can not commence until Think Visually Design has received this payment.
In addition, the Client accepts that all resources, assets and information deemed as a requirement by Think Visually Design to complete the project must be provided by the Client before work can commence.
If the Client has not provided the requested resources, assets, and information for the work within 30 days of the signed contract, the project may be cancelled at the discretion of Think Visually Design, and be subject to the conditions set forth in these terms and conditions regarding cancelled work.
Any work that is outside the scope of the written quote/contract will require either a separate written contract, or a revision of the current written contract.
Once work begins on a project, it is the Client’s responsibility to be available via email to provide input, answer questions and give feedback and approval in a timely fashion. The Client is expected to avoid any unnecessary delays that will increase the timeframe work for a project is delivered.
If required, the Client agrees to provide any necessary web hosting, social media and other website passwords and usernames to Think Visually Design so the agreed upon services and/or products can be delivered in a timely manner.
Along with passwords and usernames, the design process also requires that Think Visually Design collect information regarding the Client’s name, email address, contact information, etc. All information collected during the course of work on and delivery of any products and services remains private and will never be shared with a third party.
Liability and Errors
Think Visually Design will not take responsibility for any copy or design errors committed on the part of the Client. It is the responsibility of the Client to carefully proofread and review all graphic designs, web designs, artwork, copy, text, scripts, videos, etc. In addition, Think Visually Design is not responsible for incorrect dates or misspelled words submitted by the Client. Under no circumstances will a refund or redesign be honored for an error submitted by the Client. Any revision, edit or change is requested due to an error on the part of the Client will require a new written quote and contract.
Think Visually Design will not be held responsible for any loss or damage sustained by the Client as a result of the use of materials created or supplied by Think Visually Design. All work created and produced by Techie Muse will be considered approved for use by the Client prior to being released and delivered to the Client for use in any way. The maximum liability of Think Visually Design under any circumstances shall not exceed the paid amounts as outlined in the written quote and contract.
Once the product and/or service is delivered as stated in the written quote and contract, the contract with Think Visually Design by the Client is considered complete. The Client may not ask for additional changes or embellishments without being invoiced for new work and charges.
If it is believed that the Client, their website, or their material/content is illegal, immoral, or otherwise unacceptable, Think Visually Design reserves the right to refuse or to break a contract without any prior notice. If a contract is terminated on behalf of Think Visually Design, a full refund will be issued to the Client.
These Terms and Conditions are subject to change without notice.